Home / Terms and conditions
    1. General

     1.1 This Web Site is intended only for consumers wishing to order Koite Health products (“Products”) online for delivery in the EU. Koite Health does not accept orders for delivery outside the EU. The terms and conditions under which the Products are offered for sale on this Web Site are set out below. By submitting the Order, you accept and agree to be bound by these terms and conditions. Koite Health reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Web Site.


    1. Placing Your Order

     2.1 To place an Order you must be 18 years of age or over, be accessible by telephone and have a valid e-mail address.


    2.2 You may place an order by filling in the order form on the Web Site.


    Koite Health will not accept orders placed in any way other than those listed above.


    2.3 When you place your Order, Koite Health will issue you with an Order Number. Koite Health will do this via the Web Site. Please note that such an Order Number is supplied for reference purposes only and does not constitute our acceptance of your Order.


    2.4 By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. Koite Health may or may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be canceled after order submission.


    2.5 If Koite Health accepts your Order, Koite Health will notify you of our acceptance by issuing an order confirmation. Koite Health will send your order confirmation to you by e-mail. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If Koite Health cannot accept your Order, Koite Health will attempt to contact you by e-mail, telephone or post.


    2.6 Please note that the on-screen display of the colours or designs of products may differ from the actual appearance or size of products offered on the Web Site.


    1. Supply of Your Products

     3.1 Subject to these terms and conditions, Koite Health will supply to you the Products indicated on your order confirmation.


    1. Prices

    4.1 All prices are in EUR. Prices shall be those prices published on this Web Site at the time you submit your Order. The prices published on the Web Site are inclusive of VAT (where applicable, see section 4.2 below) but exclusive of recycling levies, shipping and handling costs and duties, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the Order. The total price stated on the order form you submit shall be the total amount payable by you for the products, including all taxes, recycling levies, duties, handling and shipping charges.


    4.2 Claims for VAT relief must be made strictly in accordance with the eligibility requirements set out on the Web Site. Koite Health reserves the right to refuse claims that do not comply with such requirements.


    4.3 Delivery costs, where applicable, are payable by you as indicated on your invoice.


    1. Paying for Your Products

     5.1 You may pay for your Products by the methods of payment as may be displayed on the payment page of the Web Site.


    5.2 You must pay in the currency as indicated on your invoice.


    5.3 If you are paying by credit card, then you must supply your credit card details when you place your Order. Your credit card will be charged when we issue your invoice or on the moment of shipment of your Products. Koite Health will not commence the manufacture of your Products, neither will Koite Health supply the Products to you, nor perform the services, until your credit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If Koite Health does not receive such authorisation, Koite Health shall inform you accordingly. Koite Health reserves the right to verify the identity of the credit card holder by requesting appropriate documentation.


    1. Delivery of Your Products

    6.1 Orders placed on this site can only be delivered in the EU.


    6.2 Koite Health will deliver the Products to the delivery address you have specified on the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by Koite Health are best estimates only and Koite Health shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event any of the Products ordered are out of stock, this may mean the whole Order is delayed. If so, an estimate of the delay will be given by e-mail or post.


    6.3 Title to and risk of loss of your Products will pass to you on delivery of the Products.


    6.4 Upon delivery of the Products to the carrier, Koite Health will send you a confirmation of shipment by e-mail, provided you have indicated an e-mail address on the order form, or by post.


    1. Exchanges, Returns and Refunds

    7.1 Products

    7.1.1 You may return the Product to Koite Health or cancel the entitlement to services and obtain a refund of the price of the returned product (except gift wrapping costs and any such other charges) or service entitlement provided that you contact Koite Health within thirty (30) calendar days as of the date of delivery of the product. Return delivery is free of charge with Koite instructed service.


    7.1.2 If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must at Koite Health’ request be returned with the product purchased. Koite Health reserves the right to raise an invoice in respect of any free or discounted bundle products not returned.


    7.1.3 If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please e-mail info@lumoral.com or call Koite Health on +358 50 306 5452 between 8:00 and 16:00 CET Monday to Friday. In the event that you are entitled to a replacement or repair in accordance with paragraph 8 below, the transportation charges referred to in paragraph 7.1 will not be applied.


    7.1.4 If you have received the ordered product (s) and have simply changed your mind about purchasing it, you may return the product (s) or entitlement to Service to Koite Health for a refund, subject to the payment of the transportation charges and provided:

    i.You inform Koite Health of your decision to cancel the contract within thirty (30) calendar days as of the date of delivery of the product or the date you purchased the services; and

    ii.The Product(s) are returned in their original condition and the security seals on the product (s) are intact; and

    iii. The Product(s) are returned in accordance with paragraph 7.2 below. Please note that while the product (s) remain in your possession you are under a duty to ensure that the product (s) are kept safe and secure.


    7.2 Steps to Follow to Claim a Refund:

    7.2.1 Please e-mail info@lumoral.com or call Koite Health on +358 50 306 5452 between 8:00 and 16:00 CET Monday to Friday to make arrangements for the return. You will then be provided with instructions for return.

    7.2.2 Koite Health will subsequently arrange for the product(s) to be collected by its nominated carrier. Depending on which carrier it is, you will either be asked to contact them, or in the case of larger items you will be called to arrange a collection time.

    7.2.3 Before returning any Product(s) please check that you have:

    1. Received instructions from Koite Health (issued on request);
    2. Enclosed all accessories, in box warranties and other material supplied unless informed otherwise;

    iii. If possible, use all packaging that was originally supplied;

    1. Clearly displayed the returns address and the order number; and
    2. Sealed the packaging securely.


    7.2.4 Following these steps will help ensure the product (s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned product (s) being rejected upon receipt and you may forfeit your right to a refund.


    7.2.5 Please note that Koite Health reserves the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraphs 7.1.2 and 7.2.


    1. Warranty

    8.1. Koite Health-branded Product Warranty

    8.1.1 Koite Health warrants the Products as stated in the user manual supplied with the product and/or as may be stated on the Web Site.  Should the product supplied by Koite Health not comply with the applicable warranty, Koite Health shall, at its option and expense, unless provided otherwise in the applicable warranty, repair or replace the product or refund the purchase price upon return of the product. Except as expressly set out in these terms and conditions, to the fullest extent permitted by law Koite Health hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights.


    8.2 Non-Koite Health-branded/Third-party Products

    8.2.1 For non-Koite Health-branded Products (including non-Koite Health-branded products contained in product bundles or promotions), all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should first be made either directly to the manufacturer or to Koite Health by e-mail to info@lumoral.com.




    1. Koite Health Liability

     9.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support and warranty services) and the performance of any Services.


    9.2 Save as set out at paragraph 9.3 below, there are no warranties, conditions or other terms that are binding on Koite Health regarding the supply of Products or the provision of Services except as expressly stated in the contract.


    9.3 Any warranty, condition or other term arising out of or in connection with the supply of Products and/or the provision of Services which might otherwise be implied into or incorporated in the contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, Koite Health will not be responsible for ensuring that the Products are suitable for your purposes.


    9.4 Nothing in the contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.




    9.6 This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.


    1. Contacting Lumoral.com Online Shop

     10.1 You can contact Lumoral.com Online shop (managed by Koite Health):

    1. By telephone on +358 50 306 5452 between 8:00 and 16:00 CET, Mondays to Fridays;
    2. By using e-mail: info@lumoral.com


    1. Data Protection

     11.1 Your transaction records are accessible to you if you are a registered customer by entering your Web Order Number(s) so that you may check the status of your Order (s) and check the order content.


    11.2 By placing your Order, you agreed and understand that Koite Health may store, process and use the data collected from your order form for processing your Order. These data will be treated in conformance with the Koite Health Privacy Policy which is available by clicking on the button “Privacy Policy” in the footer of this Web Site. If you wish to have access to information we hold concerning you, or if you want to make any changes, or if you do not want to receive information from Koite Health please follow the update procedure set forth in the Koite Health’s Privacy Policy.


    1. Circumstances Beyond Koite Health Reasonable Control

     12.1 Koite Health will make every effort to perform Koite Health’ obligations under the contract. However, Koite Health cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, Koite Health will perform our obligations as soon as reasonably possible.


    1. Disagreements, Governing Law and Jurisdiction

     13.1 Koite Health will try to solve any disagreements quickly and efficiently. If you are not happy with the way Koite Health deals with any disagreement and you want to take court proceedings, you must do so under Finnish Law and before the Finnish Courts.


    Should you have a complaint regarding an online purchase from our Lumoral.com webshop, you also have the option to resolve your complaint via the European Online Dispute Resolution Platform


    1. General

     14.1 Neither Koite Health failure nor your failure to enforce any term of the contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.


    14.2 The invalidity or unenforceability of any provision of the contract shall not adversely affect the validity or enforceability of the remaining provisions.


    1. Special Terms for Medical Devices

     15.1 These special terms apply to Products which are medical devices.


    15.2 You should take advice from a qualified doctor or healthcare provider before using any device which may affect your health or changing any treatments for conditions. You are responsible for your decision to purchase and use the product.


    15.3 You should only use the product in connection with the condition for which it is designed to treat. You should always follow the instructions for the use of the product that comes with the product. Do not attempt to dis-assemble, modify, adapt or destroy the product.


    15.4 You use the product at your own risk. Koite Health does not guarantee that the use of the product will achieve any particular result or effect. If you notice any negative effects following the use of the product, you should consult with a doctor immediately.


    1. Terms for 100% customer satisfaction campaign

    16.1 Used Lumoral products can be returned and will be refunded within thirty (30) days from the Order as stated in section 7, excluding the requirement of original condition and that the security seals on the product (s) are intact (7.1.4 ii). Following limitations apply:

    1) Returned product must have been bought from Lumoral.com webstore with a valid order number.

    2) You have contacted Koite Health with an e-mail to e-mail address info@lumoral.com, completed the customer satisfaction survey, and received return instructions.